Sign-in Issues

Symptom: Invalid credentials

Check the following:

• Use the exact email you signed up with.
• Password must be at least 10 characters.
• Try resetting your password if you are unsure.

Symptom: Email not verified

If you see a message about verification:

1. Search your inbox for "Verify your SurfaceIQ account".
2. Click the verification link.
3. Sign in again.

If you cannot find the email, request a new verification.

Symptom: Redirects back to login

This usually means your session is not set.

• Clear cookies for surfaceiq.io.
• Try a private window.
• Sign in again.

Symptom: Unable to load dashboard

• Check your internet connection.
• Reload the page.
• If it persists, contact [email protected].